It’s been too long since I’ve had a free moment to sit down and blog. I miss it so much but can’t say I haven’t been keeping busy! When my readers start wondering if I’m still kicking it above ground, I say it’s high time I get on here and fill you guys in.
When I blogged last, we’d just gotten a new furnace. The week after that we were dealing with AT&T practically all week. We’d had problems with our wi-fi earlier this year and had them come out and install the fiber optics for U-verse. Just for the Internet since we’ve got Directv for tv. Well, it worked great for about 2 weeks and then we started having problems with it again. I couldn’t get online with my laptop or the ipad. We couldn’t get Netflix to connect not once in over a month. I was able to with my iphone but even had trouble with that at times. We just kept putting up with it hoping it would get better but it kept getting worse. I had to do a “diagnostic” through Internet Explorer every time I wanted to get on my laptop because it wouldn’t connect to the wi-fi. Sometimes I’d have to do it 3 or 4 times in a row and STILL couldn’t get online. Meanwhile, about 45 minutes to an hour is burned up and I’m then out of time to be online. So I was in my usual state of frustration and finally “had it”. I called AT&T and complained about the wi-fi. I hadn’t done it sooner because I figured it would be something complicated that would take me hours on the phone trying to fix with their “advice”. After awhile on the phone with them (not nearly as long as I’d imagined), they did a check of our phone line from their end and said it failed! So they were sending someone out the next day. I’ll spare you the gory details but the guy was late and then was here 2 1/2 hours and couldn’t figure anything out. He wasn’t able to hook up our Airport Extreme and finally he swapped out the modem (which had just been put in when they did the U-verse install in Feb.). Then it seemed to work but it was slow. He couldn’t figure that out either and instead of calling and talking to the room full of techs that are at the disposal of AT&T, he sat texting to his friend, supposedly asking him questions about our situation. He went outside and unhooked a ton of wires that ran to the box and said he’d have someone come out tomorrow to check the line outside the house. About an hour after he left, we got an automated phone call from AT&T saying that “our repair session was completed.” If the phone hadn’t rang, I never would have known that only one of our phone’s was ringing! Before the guy came we’d had a working phone in the kitchen, living room and sunroom. Now only the sunroom (where the computer is) was working. The other 2 didn’t even have dialtones. I was hopping mad! I didn’t know if I could count on another repair guy coming the next day for sure or not. We always got a recorded message saying the repairman would be here at such and such a time. I waited into the evening and no call came so I decided to call AT&T to find out if someone was coming. If they weren’t, I wanted to make sure they did. I knew for sure I didn’t want the same joker back that had screwed it up in the first place!
So AT&T said they had no record of a scheduled repair visit for the next day so set it up for noon to 4 pm. The next day at 9 am on the dot, a repair guy showed up at the front door! Isn’t it a good thing I called?! 😦 He was an older guy and seemed so put out at having to be here. He was in such a hurry, he didn’t act like he could stand to listen to me describe the problem. He said he was here to check the outside line and knew nothing about us not having our other phones working! So I had to MAKE him listen so he’d take care of it. He went in back to the outside phone box attached to the house and I told him the guy had unhooked a bunch of wires. I told him he could plug some in and I’d run and check if there was a dial tone. Instead he wanted to come inside and check each one at the jack. Which is ridiculous. The kitchen phone is a wall phone and he had a hard time getting it off and back on again. Then he decided NOT to do it in the other room since the jack was above the baseboard behind some furniture. The guy gave me some garbage saying that the more phones that are on a phone line, the less strong the signal will be. How could people in the ’70’s have so many phones in a house and now in the 2010’s, the technology can’t handle it?! I just don’t believe it. I said to the guy, “I’m not convinced that U-verse will work for us for the wi-fi”. I was basically fishing for some reassurance. So he answers, “You should go with Comcast. They’re much faster.” I WAS FLOORED. Who says that about their employer?! Even if he was a contractor, that seems totally shady. So I said, “We’ve always tried to be loyal to AT&T”. He says, “You do what you gotta do”. My jaw just about dropped. Wouldn’t you love to have this guy working for you? That’s like a waiter at a restaurant telling a customer who asks, “What’s good?” to go next door for their fried chicken instead of eating at his place!! The repair guy was here less than a half hour and I didn’t feel too good about anything when he left. I immediately walked the dogs (I was almost out the door when he showed up at 9 am) and saw him sitting in his truck a few blocks away for over an hour. At one point I saw another AT&T truck pulled up next to him and they were chatting. After he left, I got to thinking that the other jacks in the house that we’re not using will probably never work if we did plug a phone into them now. Like up in our bedroom. We’ve never liked having a phone in there but if we wanted to, I doubt we could now. Same with the basement. I hate to switch companies but don’t know how long we’ll be with AT&T. I don’t know if ANY company is any good in this day and age.
Then we had a problem with the AT&T U-verse bill. When we had their DSL & home phone, it came on the same bill. Now without me noticing or being told, they were coming on 2 separate bills plus our cellphones on another AT&T bill. So we’re paying 3 different AT&T bills every month. The first month after the original repair visit in Feb. was not far off the price from before and i just paid it online like I always do. The next month it was double! I figured out that it was a different account number and called them up to say I had missed this and would pay but I’ve never been late before and didn’t want to pay $8 late fee. They said no late fee was showing up on their billing but I had to pay the double bill. The money I’d paid before was going to our home phone bill and couldn’t be switched over. It’s so complicated it’s not even funny. So no problem, I entered a new payee on the Internet banking and paid it. Then before we left on vacation, we got a bill for $132. They were charging us for the installation of the U-verse which they had previously waived after all the trouble we’d had plus the $8 late fee. Hubby gave me a break and called and supposedly it’s taken care of. I paid it yesterday minus the $8 but had to pay the rest and they’re going to credit us next month.
This is just ONE issue we’ve been dealing with. There’s been seventy bajillion other things going on that I don’t know how I’ll get into but I guess one blog post at a time. The highlights? Since I last blogged we’ve had hubby’s BD, Mom’s BD, a vacation, treasure hunting galore and my Instagram store expanding. I’ve participated in my first “recipe swap” and signed up for a “book swap”. I will try to fill in the gaps since you heard from me last. Thank you, dear friends, for waiting around for my retelling of my latest adventures. 🙂